Download the app, enter your email address, and verify it. If you already have an existing account with us, your profile and booking history will be automatically linked.

Yes. Sign up with the same email address on file and your existing profile, booking history, and payment terms will carry over automatically.

The app supports Residential, Business, Sporting Group, Holiday Rental, and Other profile types. NDIS, Home Care, DVA, and Insurance customers must register via the website or contact our support team directly.

Your User Account is your login (one per person, one email). A Customer Profile is what's attached to your bookings — it holds your contact details, addresses, and payment settings. One login can have multiple profiles.

Yes. Create a separate profile whenever you need different contact details, invoice settings, or payment methods — for example, one personal profile and one for your business.

Yes. Within a single profile you can save multiple addresses (e.g. home, investment property, holiday house), label each one, and set a default for new bookings.

Yes. Save your preferences at the profile level and they'll automatically apply to every new booking. You can still update them on individual bookings when needed.

You can create one-off or recurring bookings, view upcoming and past bookings, and reschedule or cancel within the cut-off policy. The app also checks suburb coverage before you book.

The app automatically checks suburb coverage when you enter your address during the booking process, before you confirm.

You'll receive push notifications for booking confirmation, reminders, rescheduling, and cancellations.

The app accepts credit card, Apple Pay, and Google Pay. Payment is processed securely through our existing payment system.

No. If your existing profile is on bank transfer terms, those terms carry over when you link your profile via email verification. Nothing changes.

Yes. You can update your invoice name, purchase order number, and invoice address from your profile settings — useful for business customers who bill to a specific department.

Messages are tied to individual bookings. Open your booking to access the communication thread — it's available for the life of that booking, including in your booking history.

No. All messaging is linked to a specific booking. There's no general inbox outside of a booking thread.

One load is approximately 5kg weighed dry — roughly one basket of laundry. Bulky items like a king-size doona may fill the drum even if they're lightweight. We only charge for full loads, so a half-load is still charged as one full load.

Yes! When booking you can select a weekly or fortnightly recurring option. Your local Laundry Lady or Lad can also help you set up a routine that works for you.

The easiest way to get in touch is through the messaging thread in your booking — just open the booking in the app and send a message directly to your Laundry Partner. If you need further assistance, our support team is also available during business hours.

Your laundry is sorted into lights and darks and washed separately — this counts as two loads even if the combined weight is under 5kg. If you'd prefer everything washed together, just include that in your care instructions.

We don't offer dry cleaning — our Laundry Partners work from home using domestic equipment and can't provide industrial or chemical cleaning. Our standard service is a cold wash. If your items need a hot wash, extra spin cycles, or stain removal, please include details in your care instructions. Some Laundry Partners may offer additional specialist services — complete a booking to connect with your local specialist and discuss your requirements.

Yes. Include your request in the care instructions. Please note that line-dried items may result in a later drop-off time. Services are charged according to our standard pricing.

We recommend booking at least the day before your preferred pickup. Online time slots close 3 hours prior. If you need something more urgently, contact our support team during AEST business hours.

We operate across Australia. Check our current service area to find available pickup times in your suburb. If there are no Laundry Partners in your area yet, you can register your interest during booking and we'll notify you as soon as coverage opens up.

We don't offer in-home services. Our Laundry Partners collect from your door and return your laundry in garment bag protectors to keep everything fresh during delivery.

We charge $30.25 per 5kg of laundry (approximately one basket) for a wash, dry, and fold. Ironing is charged per item. There is a $70 minimum service fee, which includes a $14.50 pickup and delivery charge. Use our price calculator to get an estimate before you book. Final pricing is confirmed once your laundry has been picked up and weighed.

Payment is made online by debit or credit card. Once your laundry is complete, you'll receive an invoice by email with a secure payment link. Your laundry is delivered once payment is received. We don't accept cash.

When booking, you'll select your preferred pickup time slot. Please note these are estimates — actual pickup may vary by 1–2 hours. You're welcome to leave your laundry at the door if it's safe to do so.

For your first pickup, leave your laundry in a garbage bag or basket — your Laundry Partner will transfer it into one of our reusable bags and leave one with you for next time. For contactless pickups, leave it somewhere safe and undercover and let your Laundry Partner know where to hang it on return.

Standard wash, dry, and fold turnaround is generally next-day, with return delivery around the same time as pickup. Weekend services and larger jobs may take a little longer. If you have a deadline or event, include it in the care instructions and discuss directly with your assigned Laundry Partner.

We use Laundry Lady Laundry Liquid (unscented) as standard. A natural eco alternative is available for an extra $3 per load. If you'd prefer we use your own product or a sensitive-skin formula, simply supply it at pickup. Read more about our products here.

You can include hangers with your ironing pickup if you'd like, otherwise we'll use standard wire hangers. We also provide reusable bags to reduce waste.

Yes! We service holiday rentals and Airbnbs, including washing, drying, and ironing linens, plus a bed make-up service. We don't offer linen hire. Book a pickup that suits your schedule and include any special requests (like aligning with guest departure times) in the care instructions.

Absolutely! We regularly pick up from hotel guests and holiday visitors. Our pricing is very competitive compared to hotel laundry rates, and we can collect and return your laundry directly to the concierge so you don't have to wait around.

Yes. We service businesses of all sizes — uniforms, towels, linens, and more. Book online and include your requirements in the booking notes. Your assigned Laundry Partner will reach out to confirm the details.

We're sorry to hear that. Please reach out directly to your assigned Laundry Partner — they'll arrange a redo service to make it right. If the issue remains unresolved, our support team is here to help.

Yes. The Laundry Lady is a registered NDIS provider. Our services are claimable under the Linen Service support item 01_021_0120_1_1. Find out more about our NDIS service here.

Register via our NDIS onboarding form. Once your Service Agreement is in place, you can book as a Plan Managed or Agency Managed client. Self-managed participants can pay directly and claim reimbursement from the NDIS.

Yes. We provide laundry services for Home and Aged Care clients. If your provider is covering the cost, we may need to confirm payment arrangements with them before getting started. Please contact our support team prior to making your booking.

Head to our Join the Team page and fill out the short form for a free info pack and next steps.

You'll need:

• A reliable medium-to-large car and a driver's licence
• A smartphone with a data plan
• A current NDIS Workers Clearance Certificate
• Public liability insurance and an ABN
• A steam station iron, washing machine, and dryer (or willingness to purchase)
• Availability for morning or afternoon pickups — school hours are fine, and you choose the days and slots that suit you

You'll be emailed a link and video with everything you need to know about earnings and getting started. Watch the video, click the button in the email to progress your application, and we'll be in touch within 24 hours.