Preparing for pickup
Thank you for booking with us!
Next step: preparing for your pickup!
If you are using our services for the first time, we prepared an easy step-by-step guide on how your laundry will be picked up and delivered, and how to pay for your service/s.
It’s all about convenience and flexibility! Read the details below.
STEP-BY-STEP Getting ready for your pickup:
STEP 1: Laundry collection
You don’t have to be home for laundry collection. You can either meet your Laundry Lady or Lad at the door, or leave the items in a safe area for collection. This is something you can add to the NOTES section when booking, or advise your Laundry Lady or Lad prior to collection.
You will receive an SMS notification when your Laundry Lady/Lad is close to arriving at your home or business.
HOW DO I LEAVE MY LAUNDRY FOR COLLECTION? Leave your laundry in a garbage bag, plastic bag, or reusable bag. First-time customers will receive a branded Laundry Lady bag with their returned items for future use.
Items requiring special treatment
While we check care labels, please inform us of any items needing special treatment, such as line drying. Our service includes regular machine wash and tumble dry; we do not offer dry cleaning. Regular stain removal is available if items are separated, but we cannot provide specialist treatment
STEP 2: Receive your invoice
Your laundry will be counted and weighed once taken home by the contractor.
Your invoice will be sent to your email address, with the payment link.
SEPARATING LIGHTS AND DARKS: Your laundry will be sorted into lights and darks which will be washed separately (note that this will count as two loads even if under 5kgs). If you would prefer these to be washed together, let your Laundry Lady or Lad know!
PAYING YOUR INVOICE: Invoices must be paid before laundry is returned. The only exception here is NDIS and business customers with pre-approved payment plans. Payments are made online via credit/debit card. We do not accept cash payments.
STEP 3: Laundry delivered fresh & clean!
24 hours later – Your laundry will be delivered back to your door at approximately the same time the next day.
You will get a notification from your Laundry Lady or Lad when your laundry is on its way. You don’t have to be home for the delivery, but it’s best to let your contractor know of a safe leaving place.
NOTE: collections made on a Friday or Sunday may not be returned until Monday.
OPTIONAL STEPS:
SET UP A RECURRING BOOKING: If you are a business (i.e a salon or Airbnb which needs a regular service) or busy residential customer, you can set up a recurring booking. Please advise your contractor or add to the notes section of your booking if you would like this option.
LOVE US? RATE US? If you enjoyed your service with us, or have some feedback, you can leave a Google review, Facebook review, or Contact Us.
FIRST-TIMER TIPS:
Do I provide coat hangers for my ironing service?
You can leave hangers with your ironing pickup, otherwise we will use standard wire hangers. We provide reusable bags to reduce waste and for your to use again and again.
What laundry liquids does Laundry Lady use?
Laundry Lady uses its own specially-formulated liquids. You can read more about them here. If you’d like us to use a special product, you are welcome to supply on pickup.
CHECK OUT OUR FULL LIST OF FAQs
Laundry Lady is here to make your life easier. Please see our full list of FAQs HERE.
