Home / COVID-19 Our policies

COVID-19 Our policies

UpdatedJanuary 2022

Dear customers

As the COVID-19 pandemic restrictions and response changes from State to State, we will endeavour to update you on our policies

Mandatory Vaccination Requirements for our Contractors

Mandatory COVID-19 vaccination requirements have increased across each State of Australia with mandatory vaccination requirements now in place for workers, customers and visitors of many different types of businesses.

To support the requirements of our customers and their policies, we implemented a mandatory vaccination policy for all Laundry Lady contractors across all States. All of our contractors are now fully vaccinated for COVID-19.

Fully operational

Our services continue to be operational in all current service areas.

Our Laundry contractors are operating under strict hygiene practices and will continue to follow all of the procedures as outlined below:
  • Washing hands regularly
  • Carrying Hand Sanitiser in their cars and regularly using after pickup and deliveries
  • Wearing disposable gloves whilst handling washing and throw these out after every washing job
  • Offering hot washes instead of cold washes if customer requires it
  • If a contractor or member of their household gets sick, is in quarantine or is awaiting test results for COVID-19 they will cease working immediately for 14 days or until all clear
  • Wear masks in areas that are required to do so by the State’s health department
  • Contact details of all customers are kept on file if any contact tracing needs to occur
Contactless pickup and delivery is available in all areas, contact your local Laundry Lady or Lad to organise.

Fully operational

Our services continue to be operational in all current service areas.

Our Laundry contractors are operating under strict hygiene practices and will continue to follow all of the procedures as outlined below:
  • Washing hands regularly
  • Carrying Hand Sanitiser in their cars and regularly using after pickup and deliveries
  • Wearing disposable gloves whilst handling washing and throw these out after every washing job
  • Offering hot washes instead of cold washes if customer requires it
  • If a contractor or member of their household gets sick, is in quarantine or is awaiting test results for COVID-19 they will cease working immediately for 14 days or until all clear
  • Wear masks in areas that are required to do so by the State’s health department
  • Contact details of all customers are kept on file if any contact tracing needs to occur
Contactless pickup and delivery is available in all areas, contact your local Laundry Lady or Lad to organise.

Our policies for customers

We ask that all customers follow and agree to these policies when booking laundry services with us

  • If you or a close contact has tested positive for COVID-19, and are in isolation, you must let us know and cancel your booking immediately. You may rebook your service with us only after you and all members of your household have been given the all clear.
  • Please limit face to face contact with our laundry contractors wherever possible by leaving your laundry at your front door or a specified location for pickup – we recommend contactless pickup and delivery wherever possible.
We will continue to operate while it is safe to do so and we are following advice from Australian Government and State Health Departments during this time.

If you have any concerns please contact info@thelaundrylady.com.au