FAQs

All of our bookings are made online via our website. Simply head to our Home Page, type your suburb and book online to see available pickup days and times in your area. If you have special requests add these into the booking notes and your local Laundry Lady or Lad will see that when they receive the booking. If you want a regular booking, indicate that in the notes section and we can setup your booking as a recurring booking with reminders each week for pickup.

Go to Book Online, select your location and preferred Laundry Lady, and then you will see the available pickup timeslots in your area. Please note that this timeframes are an estimate only and the actual pickup time may vary by 1-2 hours. You are welcome to leave your laundry at the door if you feel it is safe to do so.

Normally your laundry will be returned the following day at roughly the same time as it was picked up. This may vary if you have a considerably large load, or if collected on a Saturday (Saturday pickups will be returned on Monday), or in some areas. Your Laundry Lady or Lad will get in touch to confirm return delivery. If you need something different, just indicate in the Notes section when you book online and we will try to accommodate.

One load of washing is approximately 5kgs (weighed when dry). This will vary depending on the volume of the item – for example of king size doona might be thick and bulky but still lightweight, we count based on what will fit inside a 5kg machine drum.

We only charge for full loads, half loads would still be charged as a full load.

You will receive an email confirmation 10 minutes after you make your booking. If you don’t receive it after 10 mins check your spam folder or promotions folder to see if it has ended up there, otherwise email us at info@thelaundrylady.com.au in case you entered your email incorrectly.

In the email confirmation you will have the mobile phone number for your local Laundry Lady or Lad who will be looking after your service. Contact them directly with any questions. If you can’t get in contact with them for any reason you can contact our head office at: info@thelaundrylady.com.au however we will only respond in normal business hours, so you will get a faster response if you contact your local Laundry Lady or Lad directly.

For our regular Wash, Dry and Fold service we use Laundry Lady Laundry Liquid (unscented).

For our natural alternative, we use Natural Eco Laundry Liquid – this option is an extra $3 per load of washing. 

You can read more about our products, here.

Please note – If you have a preferred product or sensitive skin product you would like us to use, you can supply this to your Laundry Lady or Lad at time of pickup.

You can leave your laundry in a garbage bag or basket on your first pickup and we will transfer into our laundry bags for you. We will leave you with a laundry bag to use on your next pickup service. If your pickup or delivery is contactless as you won’t be home (or due to current covid restrictions) please leave it in a safe under cover area for collection, and let your laundry lady or lad know where to hang it on return.

Your washing service will be folded and presented in our re-usable and washable laundry bags. We provide the first two laundry bags free of charge, additional bags are charged at $9 per bag. We ask you to return your dirty items in the same bag.

Your ironing service will be hung and presented in our re-usable eco-friendly garment bags. We provide the first two garment bags free of charge, additional bags are charged at $6 per bag. You’ll also get a laundry bag to return your un-ironed items for next pickup.

If you have hangers we’d love you to include them in your bag of ironing and we will hang your clothes on those. If you don’t have any or not enough, we will use our wire hangers and we ask that you recycle these each service with us.

We charge $27.50 per 5kg laundry (approx one basket) for a wash, dry, and fold. Ironing is charged per item. We have a $60 minimum service fee, which includes $12.50 pickup and delivery charge.

Check out our Pricing page for a full price list and calculator to help you work out your costs.

Your Laundry Lady or Lad will weigh items (dry) after pickup and send through costs in an invoice.

After we have collected your laundry we will count and weigh the items and then email you an invoice to pay online by credit card/debit card. We do not accept cash payments. If you are an NDIS customer, contact us for help sending to your plan manager for payment.

No, our service difference is that we come and collect your laundry from you, and return it to you, to help make your life easy!

We do prefer that all bookings are made online wherever possible to ensure that details are entered correctly, and our laundry lady contractors know as soon as possible where and when they are needed. You’ll find all the details you need in the online booking process and you can add any special requests in the notes section. If you are having technical issues then email us at info@thelaundrylady.com.au

We have an easy to use pricing calculator online where you can enter the number of items you have to get an instant quote calculation. Our minimum charge is $60 per pickup service. Once we collect we will count/weigh the items and send you an online invoice for payment.

We prefer if your booking is confirmed the day before you need a pickup so we can organise our schedule. The online booking timeslots will close 3 hours prior. If you need something more urgently email us at info@thelaundrylady.com.au and we will see what we can do to help however our Head Office is only available in AEST business hours.

Great! Just indicate frequency you would like in the notes section and we can turn your booking into a recurring booking.

Oh no! We hope that doesn’t happen, but if it does we want to know about it. Email us at info@thelaundrylady.com.au and we will try and sort it out for you. It helps if you can send us photos of any problems within 7 days so we can resolve for you. 

YAY! We love to hear that. Make sure you tell us all about it at: info@thelaundrylady.com.au and leave us a review on Google !

We operate in various areas throughout QLD, VIC, NSW, SA, WA, NT, the ACT, and Tasmania. Check out our current service area to see all areas. We have local Laundry Lady and Lads covering these areas who all work from their own homes, and are professionally trained, police checked and insured.

No sorry, we can’t offer that service within our current schedules. Rest assured that we take great care of your clothes and return them in garment bag protectors to ensure they stay clean during delivery.

Yes we can! You will still need to book online for your service and standard pricing applies. If you have any questions you can note these in your booking notes or contact us at: info@thelaundrylady.com.au with your questions.

Yes we certainly can. We service a large range of massage salons, beauty salons, hairdressers, cafes, restaurants, yoga studios, medical centres, real estate agents, holiday rentals, AirBNBs, sports teams, worksites with uniforms and many other types of businesses. We specialise in linen and towel wash dry and fold service. Contact us at info@thelaundrylady.com.au and let us know what you need.

Yes absolutely! We regularly pickup laundry from guest staying in hotels. You’ll find our pricing is very competitive compared to hotel pricing, and we can collect and return your laundry directly to the concierge so you don’t have to wait around for us. Who wants to do laundry while you are on holidays anyway!

We look after a number of NDIS customers. We send you an invoice after pickup for payment online via credit or debit card. If you are sending the invoice directly to your NDIS plan manager for payment, you can include their details, email and the customer’s NDIS number for inclusion on the invoice and we will send it directly to them with direct bank details payment option included.

Our services are claimable under Household Tasks, item number 01_021_0120_1_1 – Linen Service. You must have this item code included in your plan to claim under NDIS. If you do not have this item code, you will be responsible for paying for services at your own expense. 

You can make your booking online, the email address you used in the booking will receive the confirmation and reminder emails, so include your NDIS client’s email if you are organising this on their behalf.

We recommend that you get in touch with us to arrange a Service Agreement for your NDIS services. 

We are a NDIS Registered Provider. 

Yes, we service many people in aged care respite and senior home living arrangements. 

For additional assistance and information for senior home care living, hospitals or aged care, please contact the Customer Service Team on info@thelaundrylady.com.au.

To see our current Covid-19 policies, please click HERE.

No sorry, we operate from our own homes using domestic equipment. We can not provide heavy duty industrial style cleaning or dry cleaning services which uses chemicals. We can only provide regular washing. We normally wash in cold wash, but if your laundry requires extra attention we can hot wash on request and add extra spin cycles or bleach treatments where necessary, for example for a salon.