Payment Terms 

An invoice will be emailed to you once your laundry is collected and counted. We require payment on delivery of completed service. The Laundry Lady reserves the right to withhold your laundry until payment is received. Payment is accepted by Credit Card or Debit Card via the online payment link in the invoice. A 2.3% merchant fee is added to all invoices. Alternative payment options will attract an admin fee.

Terms and Conditions

The Laundry Lady will do everything we can to take the very best care of your clothes and linen. If something goes wrong with your laundry items whilst in our care and it proves to be our fault, we will refund your money for the laundry service of that item, however The Laundry Lady holds no responsibility for items that are damaged through the course of normal laundering.

If an item requires special care, please bring it to our attention before your laundry service. If an item needs special attention e.g. stain removal, we will do our best to remove it using regular stain removers, however we can make no guarantee that we will be able to remove stains. If you require specialist attention you may need to seek advice from a dry cleaning specialist.

Items will be laundered in accordance with the attached care label. If no care label is attached, we will wash at your own risk.