FAQs
Have questions? Our FAQs are here to help!
Browse through our frequently asked questions, organised by category, to find the answers you need. If you can’t find what you’re looking for, feel free to reach out to our support team via the Support chat.
Bookings
All of our bookings are made online via our website. Simply head to our Home Page, type your suburb and book online to see available pickup days and times in your area. If you have special requests add these into the booking notes and your local Laundry Lady or Lad will see that when they receive the booking. You can also set up weekly or fortnightly bookings with reminders each week for pickup.
You can book directly here.
One load of washing is approximately 5kgs (weighed when dry). This will vary depending on the volume of the item – for example, king size doona might be thick and bulky but still lightweight, we count based on what will fit inside a 5kg machine drum.
We only charge for full loads, half loads would still be charged as a full load.
You will receive an email confirmation after making your booking online, which includes the contact details of your assigned Laundry Lady or Lad. Please contact them directly with any questions regarding your service requirements or invoice. If you’re unable to reach them, our support team is available during business hours for assistance. However, contacting your local Laundry Lady or Lad directly may result in a faster response.
We have a recurring booking option. When booking your service you can select a weekly or fortnightly booking option. If you require some additional support, your Laundry lady or Lad will be able to assist you.
Your laundry will be sorted into lights and darks which will be washed separately (note that this will count as two loads even if under 5kgs). If you would prefer these to be washed together, let your Laundry Lady or Lad know in the booking instructions.
We do not offer dry-cleaning services. However, some of our Laundry Ladies and Lads may offer specialist services. We recommend creating a booking and including the details in the booking notes. You will be connected with your local laundry specialist and can discuss your specific requirements before the service begins.
All NEW laundry services must be booked online by the customer or a support representative to ensure that our terms and conditions are accepted and all required contact details are provided. Once a NEW customer creates their booking, our support team can review and complete any updates which may be required.
If you are having technical issues, reach out to our support team and they can assist you.
To discuss details for a new service, please complete a booking online. This will connect you with your local Laundry Lady or Lad, and their contact information will be provided in your booking confirmation email for direct communication.
If you already have a booking, the contact number for your Laundry Lady or Lad is in your confirmation or reminder email. Please reach out to them directly for any questions about your current booking.
We recommend booking at least the day before you need a pickup to ensure a smooth booking experience. Online booking time slots close 3 hours prior. If you need something more urgently, please contact our support team during AEST business hours.
We operate in various areas Australia-wide. Check out our current service area to find the next available appointment in your suburb.
If there are no Laundry Ladies or Lads in your area, you will be prompted during the booking process to provide your email address. This will allow you to register your interest and be notified as soon as we have service availability in your area.
Unfortunately, we do not offer in-home services. Our Laundry Ladies and Lads will come to your location for pickup and delivery.
Rest assured that we take great care of your clothes and return them in garment bag protectors to ensure they stay clean during delivery.
We charge $27.50 per 5kg laundry (approx one basket) for a wash, dry, and fold. Ironing is charged per item. We have a $60 minimum service fee, which includes $12.50 pickup and delivery charge.
Please see our pricing page for more information and to generate an estimated service cost using our price calculator. Click here to view our prices.
Service Costs will vary on a per-service basis, and final pricing can only be confirmed once the service has been picked up, weighed, and any necessary laundry care adjustments (such as care label, material, or colour considerations) are confirmed by your Laundry Lady or Lad.
If you would like to confirm a price for your service, we recommend completing a booking online. This will connect you with your local laundry specialist, allowing you to discuss your specific requirements and costs before the service begins.
Pricing and Payment
Customers FAQ
Yes, we provide laundry services for holiday rentals and Airbnbs, including washing, drying, and ironing linens, as well as a bed make-up service (removing and remaking sheets). Please note, we do not offer a linen hire service. Simply book a pickup time that suits your schedule, and if needed, include special requests like aligning with guest departure times in the booking notes. Your assigned Laundry Lady or Lad will confirm the details with you.
Yes, we provide laundry services for businesses. Whether you need regular laundry services for items like uniforms, towels, or linens, we can help. Simply book a service online and include any specific requirements in the booking notes. Your assigned Laundry Lady or Lad will reach out to confirm the details and ensure your business’s laundry needs can be met.
Yes, absolutely! We regularly pickup laundry from guests staying in hotels and Airbnbs. You’ll find our pricing is very competitive compared to hotel pricing, and we can collect and return your laundry directly to the concierge so you don’t have to wait around for us. Who wants to do laundry while you are on holiday anyway!
Laundry Lady is a registered NDIS provider and can assist NDIS clients with laundry services. Our services are claimable under the Linen Service support item 01_021_0120_1_1.
To book as an NDIS client, simply start by registering online via our NDIS onboarding form. Once your service agreement is in place, you can book services as a Plan Managed or Agency Managed client. Self-managed participants can pay directly for services and claim reimbursement from the NDIS.
Further information on NDIS services can be found on our website here.
You can start the NDIS onboarding process here.
To arrange a Service Agreement, simply complete our NDIS registration form, and we’ll guide you through the next steps. Plan and Agency Managed participants require a Service Agreement before services can commence. Self-managed participants will need to pay for services prior to delivery and can claim reimbursement directly from the NDIS.
Once onboarding is complete Plan-managed participants will have their invoices sent directly to their nominated Plan Manager for payment. For agency-managed participants, Laundry Lady submits invoices to the NDIA for payment. Self-managed participants pay online before delivery and claim reimbursement from the NDIS.
Yes, we provide laundry services for Home and Aged Care clients. If your Home or Aged Care provider is paying for the services, we may need to confirm the payment arrangements with them before starting.
To see our current Covid-19 policies, please click HERE.
For our regular Wash, Dry and Fold service we use Laundry Lady Laundry Liquid (unscented).
For our natural alternative, we use Natural Eco Laundry Liquid – this option is an extra $3 per load of washing.
You can read more about our products here.
Please note – If you have a preferred product or sensitive skin product you would like us to use, you can supply this to your Laundry Lady or Lad at time of pickup.
Yes, we can provide hand-washing and line drying services. For special requests, please detail these in the notes section at the time of booking. Please be aware that line drying items may incur a later drop off timeframe. The services will be charged according to our Pricing list.
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Service FAQs
Join the team
That’s great! Thanks for your interest in joining the team! Please head over to our Join the team page and fill out the short form for a free info pack and next steps.
As a Laundry Lady/Lad, you’ll need a reliable medium to large car and a driver’s licence, a smartphone with a data plan, a current NDIS Workers Clearance Certificate, public liability insurance, and an ABN. You’ll also need a steam station iron, washing machine, and dryer (or be willing to purchase these). Availability for morning or afternoon pickups and deliveries is required, but school hours are fine, and you can choose the days and time slots that suit you.
You’ll be emailed a link and video with all the information about what you’ll earn and getting started. Once you’ve watched the video to progress your application, click on the button in the email and we’ll be in touch in 24 hours.
