FAQs
Have questions? Our FAQs are here to help!
Browse through our frequently asked questions, organised by category, to find the answers you need. If you can’t find what you’re looking for, feel free to reach out to our support team via the Support chat.
Any questions regarding bookings? Read our FAQs below.
All of our bookings are made online via our website. Simply head to our Home Page, type your suburb and book online to see available pickup days and times in your area. If you have special requests add these into the booking notes and your local Laundry Lady or Lad will see that when they receive the booking. If you want a regular booking, indicate that in the notes section and we can set up your booking as a recurring booking with reminders each week for pickup.
We do prefer that all bookings are made online wherever possible to ensure that details are entered correctly, and our laundry lady contractors know as soon as possible where and when they are needed. You’ll find all the details you need in the online booking process and you can add any special requests in the notes section. If you are having technical issues then email us at support@thelaundrylady.com.au
One load of washing is approximately 5kgs (weighed when dry). This will vary depending on the volume of the item – for example of king size doona might be thick and bulky but still lightweight, we count based on what will fit inside a 5kg machine drum.
We only charge for full loads, half loads would still be charged as a full load.
We prefer if your booking is confirmed the day before you need a pickup so we can organise our schedule. The online booking time slots will close 3 hours prior. If you need something more urgently email us at support@thelaundrylady.com.au and we will see what we can do to help however our Head Office is only available in AEST business hours.
You will receive an email confirmation 10 minutes after you make your booking. If you don’t receive it after 10 mins check your spam folder or promotions folder to see if it has ended up there, otherwise email us at support@thelaundrylady.com.au in case you entered your email incorrectly.
In the email confirmation you will have the mobile phone number for your local Laundry Lady or Lad who will be looking after your service. Contact them directly with any questions. If you can’t get in contact with them for any reason you can contact our head office at: support@thelaundrylady.com.au however we will only respond in normal business hours, so you will get a faster response if you contact your local Laundry Lady or Lad directly.
We have a recurring booking option. When booking your service you can select a weekly or fortnightly booking option. If you require some additional support, your Laundry lady or Lad will be able to assist you.
Your laundry will be sorted into lights and darks which will be washed separately (note that this will count as two loads even if under 5kgs). If you would prefer these to be washed together, let your Laundry Lady or Lad know and add a note!
No sorry, we can’t offer that service within our current schedules. Rest assured that we take great care of your clothes and return them in garment bag protectors to ensure they stay clean during delivery.
We operate in various areas Australia-wide. Check out our current service area to find the next available appointment in your suburb.
If there are no Laundry Ladies or Lads in your area, you will be prompted during the booking process to provide your email address. This will allow you to register your interest and be notified as soon as we have service availability in your area.
No sorry, we operate from our own homes using domestic equipment. We can not provide heavy duty industrial style cleaning or dry cleaning services which use chemicals. We can only provide regular washing. Our standard washing service is a cold wash, however if your laundry requires extra attention ie Hot wash, extra Spin Cycles or Stain Removal please let us know in the notes section at the time of booking.
Yes, we can provide hand-washing and line drying services. For special requests, please detail these in the notes section at the time of booking. Please be aware that line drying items may incur a later drop off timeframe. The services will be charged according to our Pricing list.
Find answers to how our laundry service works in the FAQ below.
One load of washing is approximately 5kgs (weighed when dry). This will vary depending on the volume of the item – for example of king size doona might be thick and bulky but still lightweight, we count based on what will fit inside a 5kg machine drum.
We only charge for full loads, half loads would still be charged as a full load.
Go to Book Online, select your location and preferred Laundry Lady, and then you will see the available pickup time slots in your area. Please note that these time frames are an estimate only and the actual pickup time may vary by 1-2 hours. You are welcome to leave your laundry at the door if you feel it is safe to do so.
You can leave your laundry in a garbage bag or basket on your first pickup and we will transfer it into our laundry bags for you. We will leave you with a laundry bag to use on your next pickup service. If your pickup or delivery is contactless as you won’t be home, please leave it in a safe undercover area for collection, and let your laundry lady or lad know where to hang it on return.
You can leave hangers with your ironing pickup, otherwise we will use standard wire hangers. We provide reusable bags to reduce waste and for your to use again and again.
No, our service difference is that we come and collect your laundry from you, and return it to you, to help make your life easy!
We’ll take care of them for you! While we endeavour to check the care label of garments, it is important that you bring to our attention any items that need to be line dried or need other special treatment.
Our washing service is a regular machine wash and tumble dried service, if you need something different let us know. Note that we do not provide a dry cleaning service.
We can provide regular stain removal if you separate the items needing this, however if you need specialist treatment we cannot provide this.
Turnaround times for standard wash, ironing, and fold services are generally next-day, with return delivery at around the same time as pickup. Weekend services and larger jobs, such as bulk ironing or washing, may take longer. If you have an event, please include details in the booking instructions, and you can discuss directly with your assigned Laundry Lady or Lad.
For our regular Wash, Dry and Fold service we use Laundry Lady Laundry Liquid (unscented).
For our natural alternative, we use Natural Eco Laundry Liquid – this option is an extra $3 per load of washing.
You can read more about our products here.
Please note – If you have a preferred product or sensitive skin product you would like us to use, you can supply this to your Laundry Lady or Lad at time of pickup.
Please see our pricing page for more information and to generate an estimated service cost using our price calculator. Click here to view our prices.
We charge $27.50 per 5kg laundry (approx one basket) for a wash, dry, and fold. Ironing is charged per item. We have a $60 minimum service fee, which includes $12.50 pickup and delivery charge.
Service Costs will vary on a per-service basis, and final pricing can only be confirmed once the service has been picked up, weighed, and any necessary laundry care adjustments (such as care label, material, or colour considerations) are confirmed by your Laundry Lady or Lad.
If you would like to confirm a price for your service, we recommend completing a booking online. This will connect you with your local laundry specialist, allowing you to discuss your specific requirements and costs before the service begins.
Payment is made online via debit or credit card before delivery. Once your laundry is completed, you'll receive an invoice via email with a payment link. After payment is received, your laundry will be delivered. We do not accept payment by cash.
We have a $60 minimum service fee, which includes $12.50 pickup and delivery charge.
Please see our pricing page for more information and to generate an estimated service cost using our price calculator. Click here to view our prices.
If you would like to confirm a price for your service, we recommend completing a booking online. This will connect you with your local laundry specialist, allowing you to discuss your specific requirements and costs before the service begins.
We cater to a wide range of customers, including aged care, home care clients, DVA members, insurance clients, and sporting teams. Explore the FAQs tailored to your specific needs below.
Yes, we provide laundry services for holiday rentals and Airbnbs, including washing, drying, and ironing linens, as well as a bed make-up service (removing and remaking sheets). Please note, we do not offer a linen hire service. Simply book a pickup time that suits your schedule, and if needed, include special requests like aligning with guest departure times in the booking notes. Your assigned Laundry Lady or Lad will confirm the details with you.
Yes, we provide laundry services for businesses. Whether you need regular laundry services for items like uniforms, towels, or linens, we can help. Simply book a service online and include any specific requirements in the booking notes. Your assigned Laundry Lady or Lad will reach out to confirm the details and ensure your business’s laundry needs can be met.
Yes, we provide laundry services for Home and Aged Care clients. If your Home or Aged Care provider is paying for the services, we may need to confirm the payment arrangements with them before starting.
To see our current Covid-19 policies, please click HERE.
Yes absolutely! We regularly pickup laundry from guests staying in hotels. You’ll find our pricing is very competitive compared to hotel pricing, and we can collect and return your laundry directly to the concierge so you don’t have to wait around for us. Who wants to do laundry while you are on holidays anyway!
Laundry Lady is a registered NDIS provider and can assist NDIS clients with laundry services. Our services are claimable under the Linen Service support item 01_021_0120_1_1.
To book as an NDIS client, simply start by registering online via our NDIS onboarding form. Once your service agreement is in place, you can book services as a Plan Managed or Agency Managed client. Self-managed participants can pay directly for services and claim reimbursement from the NDIS.
Further information on NDIS services can be found on our website here.
You can start the NDIS onboarding process here.
To arrange a Service Agreement, simply complete our NDIS registration form, and we’ll guide you through the next steps. Plan and Agency Managed participants require a Service Agreement before services can commence. Self-managed participants will need to pay for services prior to delivery and can claim reimbursement directly from the NDIS.
Once onboarding is complete Plan-managed participants will have their invoices sent directly to their nominated Plan Manager for payment. For agency-managed participants, Laundry Lady submits invoices to the NDIA for payment. Self-managed participants pay online before delivery and claim reimbursement from the NDIS.
Love to run your own business where you are working from home? Where you’re in control of when you work and your customers are the local community?
That’s great! Thanks for your interest in joining the team! Please head over to our Join the team page and fill out the short form for a free info pack and next steps.
As a Laundry Lady/Lad, you’ll need a reliable medium to large car and a driver's licence, a smartphone with a data plan, a current NDIS Workers Clearance Certificate, public liability insurance, and an ABN. You’ll also need a steam station iron, washing machine, and dryer (or be willing to purchase these). Availability for morning or afternoon pickups and deliveries is required, but school hours are fine, and you can choose the days and time slots that suit you.
You’ll be emailed a link and video with all the information about what you’ll earn and getting started. Once you’ve watched the video to progress your application, click on the button in the email and we’ll be in touch in 24 hours.
