Laundry Lady is all about ‘taking a load off your mind’ and making the customer experience as stress-free and easy as possible.
With nearly 20,000* Australians using Auslan to communicate every day, the mobile laundry service has released a brand new Auslan video, so members of the Deaf and hard of hearing community can better access its services online.
“We have liaised with members of the Deaf community and enlisted the help of an accredited Auslan interpreter in making this video,” Laundry Lady CEO Susan Toft says.
“We understand that Auslan and English are not interchangeable and hope this video will assist our valued customers in accessing our online material and when booking services.”
The video features Auslan interpreter Mikey Webb, who is known for his work with Auslan Stage Left, and you may recognise him from daily COVID updates from the Queensland Government in 2021 and 2022.
Mikey Webb has interpreted for bands like The Rubens, Peking Duck, and Midnight Oil.
CLICK HERE FOR VIDEO TRANSCRIPT – PDF LAUNDRY SERVICES FOR NDIS PARTICIPANTS
Laundry services for NDIS customers
Laundry Lady, which has been operating in Australia since 2012 and this year launched into the New Zealand market, offers a pickup and delivery washing, drying, folding and ironing service in metro and regional locations across the country.
Customers include residential and business clients such as beauty salons, hairdressers, massage & physio, medical clinics, hospitals and more.
National Disability Insurance Scheme (NDIS) customers are a growing customer base, and The Laundry Lady has a dedicated landing page with information on how NDIS Participants, Plan Managers and Support Coordinators can access home laundry services.
For more information on Laundry Lady’s award-winning services and how you can include laundry services in your NDIS Plan using the approved line item code, please visit the NDIS Information Page on the website.
Laundry Lady is an NDIS registered service provider and its team of 200+ Laundry Ladies and Lads are trained in the NDIS Code of Conduct.
In 2002 Laundry Lady was named Trades & Services category winner in the Sunshine Coast Business Awards and was a finalist in Telstra’s Best of Business Awards (Outstanding Growth).
*In the 2021 Census, 16,242 Australians indicated that they use Auslan at home. Deaf Australia estimates that the number of people who use Auslan to communicate every day is closer to 20,000.
